My column today is on the importance of job creation in New Brunswick. I mention the slow decline of the call centre industry in the province since about 2005 and I speculate that this decline will continue albeit at a moderate pace. This is as much about technology and changing customer interaction methods than it is about outsourcing to India (although that is a part of it).
Then I read that Wyndham is cutting 300 jobs at its SJ call centre and UPS recently announced it would be cutting 200 in Moncton.
As I say in the column this might get worse before it gets better but the folks involved in economic development can’t get discouraged. We need a new approach – see the column for a few ideas.