This is kind of quirky. Primus to abandon Mumbai call centres and expand in Edmundston.
Rob Warden, vice-president of residential marketing for Primus, said the carrier is responding to feedback from customers who say they prefer to deal with Canadians.
“They live in Canada and they would rather have their inquiries handled by someone in Canada,” he said. “If their inquiry is successfully resolved, be it offshore or onshore, they are happy. But if it isn’t, the fact that they have been dealing with someone offshore, that can just add to a level of frustration if they don’t get their inquiry solved on the spot.”