A radio quality face

In the 1990s, I had the opportunity to take an executive sales course. We were learning how to sell big ticket items to C level executives. The thought was that selling New Brunswick to a company on a deal that would cost them $25 million or so of investment, was worth an ‘executive sales’ approach.

Anyway, the facilitator of this session told me at the time I had a “radio quality voice”. Judging from the mug shot the TJ has associated with my column today, I seem to also have a “radio quality face”. Anyhoo.

The TJ biz editor Stonehouse is quite cheeky. He runs a full story on the state of the call centre sector above my column saying we need to get beyond call centres. This actually makes sense as I am not slamming the CC sector in my piece. I like the CC sector. There are a lot of great firms. I just think we need to get beyond the $9/hour version.

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0 Responses to A radio quality face

  1. Pat says:

    I love when I read that CCs are mature and stable. From a student point of view, CC positions are great – 4-months working in a “stressless” environment – it’s better than a 7$/hour job anywhere else. Because of the human resource shortage in NB, I saw the CC positions be over 12$/hour, which is great for a student wanting to save a little before quitting the job in September to go back to school.

    My personal experience led me to believe that a CC position is one which is full of opportunities for anyone who’s willing to put a little work into it and who has the “I want to go further” attitude. I worked a few CC jobs, and I had the opportunity to autonomously undergo test to eventually receive certificate for the work. Within 4 months, I had racked up certificates and was now eligible to apply for other great positions within the company. And might I add that one of the ongoing problems for NB businesses is to keep the workforce… I’m sure that anyone who wants to work in a CC, can do so. And I quote M. Mike Bacon on this the CC industry: “NB call centre jobs are not just jobs, they are quality entry-level positions with some of Canada’s most prominent corporations.” It does make sense, since the call centres, especially in the Moncton region, are representing big companies such as RBC, Rogers, etc. It’s a great and easy way to start a long term career.

    As for moving on, as noted in your editorial, I would have to say that I’m right there with you. NB is nationally known for being the “call centre province” because of the 1990’s, now it’s time to show them that we do have educated resources and that we can also attract this kind of resource. How are we going to do that? Not by opening more CCs. I think we have enough already. We need business headquarters and companies that demand skilled workforce.

    By the way, your mug shot in the TG is great… emblematic of the economic development consultants.

  2. nbt says:

    Good article. Btw, your new photo makes you look like Duffy. Not puffy Mike, that John guy.

  3. Danny D'Amours says:

    Great article in the TJ. Everybody hear has heard it and most if not all of us are nodding in unison. Hopefully other non blog reading folk start thinking the same way.

    Just curious… Do you get any feedback from the paper? Have you seen your website stats jump at all since the column went out last week?

    Hoping that your insight and your message is spreading…

  4. David Campbell says:

    A couple of quick answers. 1. There certainly are a lot of call centre jobs at $12/hour and even higher. Even some of the outsourcers are up to $11 – $11.50/hour to start + some benefits. However, there still are some – funded with taxpayer dough under the $10/hour level. As for my blog, I haven’t seen the traffic data but when I do, I will pass it on.