This is stupid

Usually, the Canadian Press does a little more homework. Here is their story about the closure of Connect North America last week.

It’s a reality check for job-hungry Maritime governments that actively recruited call centres in the 1990s to provide quick jobs in depressed areas.

They are quoting AIMS, APEC – but cripes.

Why didn’t they check their facts? Connect North America is a New Brunswick firm. From the company’s website:

Connect North America Corporation was incorporated in 1992 with the creation of an inbound center located in St. Stephen, New Brunswick.

There are two facts that CP didn’t care to mention:

1. The company is a small, NB-based firm that was never well capitalized.
2. The firm offered low end customer service and telemarketing functions.

Now, to its credit CP does say:

While some of the more sophisticated contact centres have remained, especially in the IT and financial services areas, other centres that live from contract to contract, calling out to sell everything from phone service to insurance, are transient.

But then they go on and on about the transience of call centres quoting the mighty AIMS.

UPS has been here for 14 years and has no plans to downsize. There are others that have been here almost 20 years.

Sure, some of the low end telemarketing firms migrate around.

But the inference in this article is that McKenna attracts call centres and now they are leaving and that is just not true.

Check your facts, CP.

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0 Responses to This is stupid

  1. NB taxpayer says:

    Sure, some of the low end telemarketing firms migrate around.

    Low end call centres, like ICT Group, employ very few ppl at managerial or executive levels compared to entry level (and many who are managers or trainers just move away from the phones after a few years or months with little or no increase in pay).

    As for the turnover rate of actual workers on the phones, I wouldn’t even want to warrant a guess as to how many of them leave the industry — I heard they can sometimes lose up to 20 people in just under two week.

    You’re right, call centres are not all bad news for the economy. Although, I wouldn’t waste a whole lot of time defending that so-called accomplishment either. We need to think big as a province, not marginally. Whether we like it or not, the perception of call centres is not good, no matter what city you’re sitting around the globe (notwithstanding Bangladore)

  2. mikel says:

    David, that would make an excellent letter to the editor. That’s the kind of stuff rarely heard in ontario which is made up of people with a low opinion of the maritimes, and maritimers who left. At least put a link to where you saw it since many have online forums where people can make that point.

    It’s interesting that I haven’t seen any stories with a similar theme now that the forestry industry is shedding jobs, and unlike the pittance handed to tel firms, has ten times as much being thrown at it. Unlike tel firms, forestry also has a long history of shedding jobs, since, well, the 1800’s. Yet the ‘warning’ is to tthe maritimes is to learn a lesson in helping out at least marginally skill enhancing growth jobs. In other words, don’t invest in attracting firms that are better suited for ontario boyos!

    I don’t know what the ‘big’ is that NBT has in mind, but I’d tend to agree. Although I think my idea of ‘big’ is probably the exact opposite. Leaving it to the private sector has gotten the province nowhere fast, I agree with David that to compete with the ontarios and quebec’s, this involves MORE government, not less.