You know that old saying if you can’t beam ’em, join ’em. Well, that’s what happened this week with one of New Brunswick’s largest call centres. TransWorks, a division of the large India firm Aditya Birla Group to purchase Minacs World Wide – a Toronto-based firm with major call centres in Moncton and Halifax.
I don’t have a problem with this. In fact, I like it. India is a global player in BPO and IT outsourcing. They will need nearshore facilities to service US markets. They will have to pay market wages just like everyone else.
This, is a good example of FDI. Of course, there is always a risk that the foreign company will come in, close it down and wreak havoc. But there is a better chance that they will succeed in New Brunswick.
Twenty years ago it was chic to have been to London or Paris. Soon it will be Bangalore and Mumbai.
Bring on the chana, toor, urad and mung.